Audit Process

 

Here at OutdoorsMark, we aim to provide you with a smooth and enjoyable auditing experience. We are here to support you through our straightforward audit process. Depending on your audit, the process will vary.

 

Four step process

This process applies for the Adventure Activities audit, Adventure Activities Premium audit, and the EOTC Outdoor Education Audit.

 

1. Application and engagement

Get in touch so we can ensure you have the right product for your operation. We advise that you check with WorkSafe, as the regulator, to confirm whether your activities are in or out of scope, and to register for your AAO number.

 

2. Document review

Complete our operator profile. [hyperlink to downloadable operator profile] Here, we will generate your estimate, agree the audit pathway, and exchange contracts. The audit process starts with the auditor being engaged and reviewing your documents.

 

3. On-site evaluation

The auditor will come to your site to make the correlation of theory into practice. This process will be assisted by a technical expert(s) if appropriate. A comprehensive summary will be provided prior to the auditor's departure, so you know exactly where you are at and what, if anything, needs to be done, and by when.

 

4. Outcome and certification

Your report and audit log are independently reviewed and moderated here at OutdoorsMark and your audit is certified. It is then forwarded to the regulator to be registered. Any conditions or surveillance requirements identified will all be explained to you by your auditor at your final debrief.


Three step process

This process applies for the SMS Document Review, and EOTC Document Review

 

1. Application and engagement

Get in touch so we can ensure you have the right product for your operation. We advise that you check with WorkSafe, as the regulator, to confirm whether your activities are in or out of scope, and to register for your AAO number.

 

2. Document review

Complete our operator profile. [hyperlink to downloadable operator profile] Here, we will generate your estimate, agree the audit pathway, and exchange contracts. The audit process starts with the auditor being engaged and reviewing your documents.

 

3. Outcome and certification

Your report and audit log are independently reviewed and moderated here at OutdoorsMark and your audit is certified. It is then forwarded to the regulator to be registered. Any conditions or surveillance requirements identified will all be explained to you by your auditor at your final debrief.


 

The timeframe from application to closing out the audit should not exceed six months.

 

The in-between years

  • The certification schemes require us to keep in contact with you on a yearly basis on the audit anniversary. This can be onsite, but is predominantly an off–site declaration of conformity, which we assign to your original auditor.

Changing your scope

  • If you choose to add a new activity to your scope or change the areas you are providing activities, let us know. This is called a scope or location extension, and is a simple affair. We are required to keep your certification up to date, so changes like these need to be recorded.

Complaints and appeals

  • Your relationship with the auditor and with OutdoorsMark in designed to enable dialogue to take place to defuse such an occasion; however there is a mechanism for you to disagree or make a formal complaint. This is done via the OutdoorsMark complaint form, [hyperlink to contact us section] and follows a structured complaints process.